Shipping

We will ship out your items in 1-3 business days from our warehouse or store in Hong Kong. We welcome international orders. Please email to hello@hooroji.com if you are located in other countries. We will send you a quotation about your product with relevant shipping fee.

General Specifications for Packaging:
Please note that we take extra care in packaging to deliver each piece of ordered products in an excellent condition to our clients. Each package or a group of packages is wrapped with cushioning material and packed in an appropriate larger carton with extra cushioning materials surrounding them so that the whole package shall survive harsh international transit conditions.

Return & Exchange Policy

We will gladly replace or refund items under the following circumstances:
- The item/s received differ from what was ordered.
- The item/s received are defective or damaged.
We are unable to refund or exchange orders if a customer changes their mind, or for any other personal or subjective reasons.
To initiate a return, please email us at hello@hooroji.com to request a return. You will need your original order number, the name of the item/s you would like to return, and the reason why the item/s did not work out.

We have a 14-day return policy. To be eligible for a return, your item/s must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Shipping costs and other miscellaneous fees are non-refundable and return shipping fees are customers responsibility. We highly recommend using a registered and traceable service when returning the package to us, as we will not be held responsible for item/s lost in the post on return to us.

International delivery charges are not refundable.

Sale item/s and furniture item/s are not eligible for return or exchange.

All returns must be approved by Hoo.Roji in advance. Please contact us before shipping your return.

Privacy Policy

We assure all our customers that their right to privacy will be protected. Any personal details will not be disclosed, sold or rented to any individual or entity. All information in which Hoo.Roji holds, is used for the sole purpose to process orders correctly. Hoo.Roji do not collect or record any credit card details you may provide when purchasing products form our website. Your credit card or account details are processed securely through PayPal.

Disclaimer

The information on this website is provided in good faith.
To the best of our knowledge the information is accurate and current. Hoo.Roji and related parties, or any of their employees, do not make any warranty as to the accuracy and completeness of the information on the website and that any products or services will meet your requirements. Hoo.Roji reserves the right to change any details on the website at any stage, including prices, without any prior notice.

In case of any dispute, Hoo.Roji reserves the right of final decision.